FAQ

When is check in/check out time?


Check in is at 3:00 p.m. and check out is at 12:00 noon.




How do I view my reservation?


Write a mail to view, modify, or cancel your reservation.




Do you offer room service? What are the hours?


We offer food and drinks in a designated area. Food delivery to the rooms are only provided in exceptional cases.




Do you have a pool?


We have pool




How do I get to the Hotel?


Please see our Maps & Directions page




Will your rooms allow rollaways/cribs/playards? Is there a charge?


Some of our rooms can accommodate cribs or rollaway beds. There is a per night rental fee for rollaways.




I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?


If you made a reservation using a website please contact your service provider directly to make modifications to your reservation.




What is your cancellation/deposit policy?


Reservations must canceled at least 72 hours prior to your arrival date, 3:00 p.m. local hotel time to avoid a one night's room and tax charge to your credit card.




Is my ID/passport required at check in?


A valid government issued photo ID is required at the time of check in.




What is the minimum age requirement to check into the room?


Special rules may apply for guests under the age of 18. This varies by hotel so please contact the hotel for further information prior to making a reservation.




Do you have an early departure fee?


The hotel may charge an early departure fee up to one night's room and tax.




What are the hours of the restaurant/bar/lounge?


Bar serves breakfast seven days a week from 7:00 a.m. to 10:00 a.m. and dinner from 5:00 p.m. to 10:00 p.m.




What forms of payment are accepted to pay for my room?


A valid credit card is required to check into the hotel. Payments in cash, by credit card, or travelers check are accepted at check out. We do not accept personal checks.




Are pets allowed? Are there restrictions for weight, height or types?


Pets are not allowed as this might constrain the local fauna.




I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?


Please contact the concierge for any concierge related requests 24 hours a day.




Welcome to the jungle


Enai hotel is located a few kilometers outside of Puerto, directly on the Madre de Dios river. Yet, Enai is not a remote lodge, but a hotel with services as: electricity, wifi, cold & hot water – just like you except at other places.

But, the jungle can be a very difficult environment, where electricity cuts and wifi outages can happen. . Plus since we are the jungle, we are not alone: insect call the jungle their home and despite efforts to keep them away, please be prepared to see insects in the hotel.

While you will experience the Amazon rainforest in all its beauty at Enai, we appreciate your understanding and collaboration in case you experience any challenges during your stay.




Insects


All our rooms are designed to keep “the jungle outside”: all windows have mosquito nets, to ensure air circulation while keeping insects outside. In addition, please follow these rules:

  • Apply mosquito repellent (and reapply frequently, as indicated)
  • Insects love light: turn off the lights, if and when possible, not only helps to keep insects out, but also reduces energy consumption
  • In your room: never open the door of the terrace and keep it open without the mosquito net.
  • In your room: Only open the door to enter/leave the room.
Don’t leave open food or drinks in your room




Getting There


Enai hotel is located 3 km (approx. 2 miles) from Puerto Maldonado city, on the Madre de Dios river. You reach the hotel on an unpaved road (which is not uncommon in this part of the world). You can get a taxi at the hotel or arrange airport transfers, for your arrival and departure. They are included in the room’s rate (unless specified differently). Transport is a combination of a ride -with a vehicle- to the port of Puerto Maldonado and then a trip by boat.[IB1] [IB1]Don’t get this? It is an airport pick up? Or where do they pick you up? How can I arrange for this pick up/drop off?




Water is life


Tap water is purified for consumption; nevertheless we highly recommend that you only drink y bottled water. Cold & hot water is available in the bathroom.




Hungry for more


The amazon is one of the most diverse biological areas on our planet. In the Amazona Restaurant by Enai our purpose is to preserve and share, the culture, diversity and supplies from the jungle through our culinary highlights.

A combination of traditional and modern Peruvian culinary techniques will make your visit to Amazona a unique and new experience.

IMPORTANT: If you have any allergies or restrictions, please notify us before your visit, so that we can plan accordingly and for you ton enjoy your meals at Amazona.




Climate


In the jungle of Puerto Maldonado the temperature is generally above the 80˚F/27˚C (during the day). Rainfall is heaviest from December to March. From April to August the jungle can experience sudden falls in the temperature: is the so called “Friaje”, cold air coming from Antarctica that reaches the jungle. Can last few days and the temperatures can reach a low of 57˚F/14˚C. Plus as indicated in the name, there is a lot of rain in the rainforest, which can occasionally be heavy. Be prepared and bring appropriate clothing and shoes (e.g., hiking boots).




Clothing: more is more


What clothes to bring and wear: TEven though it is hot and humid at times, we recommend to always wear long trousers and shirts (e.g., lightweight cotton or functional clothing) with long sleeves, to protect you from insects and the sun.

What to bring: waterproof boots or trainers for walking, aa hat, swim wear (for our pool), sunglasses, sun block, mosquito repellent, and of course a camera and binoculars to capture the beauty of the rainforest.




Health & Safety


Please check your countries travel advisory and precautions including required and recommended vaccinations, visa and passport requirements, and currency restrictions. Please refer to your countries Department of State or Foreign Ministries websites.

Visitors to popular Andean destinations, such as Cusco/Machu Picchu, Arequipa/Colca Canyon, Kuelap/Chachapoyas, Puno/Lake Titicaca, and other areas high in the mountains often suffer from Altitude-related illness and should seek medical advice prior to travel.

The jungle can be a dangerous place even when it looks very calm and quiet. If you are in a tour always follow the guide, never leave him/her to explore the jungle on your own.. It is very easy get lost in the jungle. Don’t touch anything, unless instructed by the tour guide.




Time


Peruvian time is GMT -5 hours.




Currency: cash is king


The Peruvian currency is the Nuevo Sol (S/.). Bank note denominations are: 10, 20, 50, 100, 200 Nuevos Soles.

The United States Dollar exchange rate is variable. We suggest checking a bank or in the internet. Try to keep small denomination notes to make purchases easier.

U.S. Dollars are accepted in our hotel and almost everywhere, but if you want to change your money into Peruvian Sol we recommend you to do so at a bank. For your security, do not engage with anyone else outside of a bank to exchange currencies .

In Puerto Maldonado, banks are usually open Monday to Friday from 9:00 a.m. to 5:30 p.m. and on Saturday from 9:00 a.m. to 12:00 p.m.




Electricity


220 volts AC/60 Hz throughout Peru.





TROPICAL.jpg

RIVER VIEW

CLASSIC

High quality wooden elements, modern furniture and tasteful decoration successfully round off the classic style.

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RIVER VIEW

DELUXE

Light colours, tasteful design elements and high quality materials provide for the highest comfort.

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RIVER VIEW

AMAZONAS PENTHOUSE

The suite features high quality design with wooden elements, plenty of space and modern amenities.

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